Main Gallery Area

Onboarding - Admin Portal

demo Logging into the Neural Payments Admin Portal

This demo showcases the login process for the Admin Portal designed exclusively for authorized employees, enabling them to securely access and manage peer-to-peer (P2P) transfer information of their consumers.

demo Completing the Admin Portal Onboarding Checklist

By the end of this demo, users will know how to navigate and complete the onboarding checklist in the Neural Payments Admin Portal.

Admin Portal - Dashboard

demo Admin Portal Dashboard Guide

This demo will teach the user how to navigate the Admin Portal Dashboard, while also explaining the different functionalities of it!

Admin Portal - Search

demo Searching a user's account details and transfer info

This demo will provide a deep dive into the search tab and its functionalities in the Admin Portal.

demo How to navigate user information and specific limits

This demo will show how to navigate user information and specific limits

Admin Portal - Reporting

demo How to navigate through Admin Portal Reporting

This demo will demonstrate how to navigate through Admin Portal reporting.

demo How to view and filter daily transfers

This demo will show you how to view and filter daily transfers.

demo How to view off-network transfer fees

This demo will show you how to find, filter, and download Off-network fees in the AdminPortal.

demo How to view failed transfers

This demo will demonstrate how to view failed transfers.

Admin Portal - Admin

demo How to show brand representation in the Admin Portal

This demo will teach you how to navigate the Admin Portal to the Branding page, and also how to update the colors to match the Financial Institution's brand.

demo How to set institution limits

This demo will show you how to set institution limits for your users.

demo How to give user access in the Admin Portal

This demo will teach others how to add and review actions of administrative users in the AdminPortal.

demo How to view users action logs

This demo will show you how to view user actions as they occur in the Admin Portal.

demo How to brand your mobile banking app

How to brand your mobile banking app to showcase how your institution

Admin Portal Help

demo How to navigate and utilize the FAQs

This demo will show you how to locate and utilize FAQs to answer a plethora of different inquiries your Financial Institution may have.

demo How to report an issue through the Admin Portal

This demo will show you how to report an issue through the AdminPortal

Q2 User Guide

demo How to send payments

A short demo explaining how to send payments, with an example of an off-network text transfer, and how the recipient receives off-network payments.

demo How to check transfer history

How to navigate to the transfer history and check recent transfers and payments.

demo How to edit default receiving accounts

How to navigate to the default receiving accounts page and edit the default receiving accounts.

Neural Payments Fraud Engine

demo How to create fraud rules

This demo will explain how to create fraud rules using our fraud engine, Synapse!

demo How to view and edit fraud rules

This demo will explain how to view and edit fraud rules that you have created using the Synapse fraud tool.

demo How to view fraud reporting

This demo will explain how to view the reports created by the Synapse fraud engine.

demo How to add users to the exclusion list

This demo explains how to add users to the exclusion list to prevent fraud users from repeatedly attacking your institution using the same email/phone number.

Videos

video Overview of Neural Payments Fraud Engine

The video provides an overview of our Neural Payments Fraud Engine, designed to empower financial institutions in detecting and reporting fraudulent activities more effectively. With an array of customizable fraud rules, your institution can set specific criteria based on various 'triggers' to identify and combat fraud, ensuring enhanced protection. Furthermore, using the Search screen, you can easily locate individual users and modify the fraud rules tailored for them.

video Reporting Fraud in the Admin Portal

Employees of financial institutions are empowered to report individual transfers as of fraud within the AdminPortal! Neural Payments equips AdminPortal users with the capability to add context concerning a transfer, such as identifying it as originating from a first-time sender or indicative of an account takeover. Additionally, personnel within financial institutions are able to undertake additional measures, including suspending the sender and/or incorporating them into the exclusion list.