Main Gallery Area

Onboarding - Admin Portal

Logging into the Neural Payments Admin Portal
Jun 22, 2022
demo

This demo showcases the login process for the Admin Portal designed exclusively for authorized employees, enabling them to securely access and manage peer-to-peer (P2P) transfer information of their consumers.

Completing the Admin Portal Onboarding Checklist
Jun 27, 2022
demo

By the end of this demo, users will know how to navigate and complete the onboarding checklist in the Neural Payments Admin Portal.

Admin Portal - Dashboard

Admin Portal Dashboard Guide
Jul 7, 2022
demo

This demo will teach the user how to navigate the Admin Portal Dashboard, while also explaining the different functionalities of it!

Admin Portal - Search

Searching a user's account details and transfer info
Jun 29, 2022
demo

This demo will provide a deep dive into the search tab and its functionalities in the Admin Portal.

How to navigate user information and specific limits
Jul 6, 2022
demo

This demo will show how to navigate user information and specific limits

Admin Portal - Reporting

How to navigate through Admin Portal Reporting
Jul 7, 2022
demo

This demo will demonstrate how to navigate through Admin Portal reporting.

How to view and filter daily transfers
Jun 27, 2022
demo

This demo will show you how to view and filter daily transfers.

How to view off-network transfer fees
Jun 29, 2022
demo

This demo will show you how to find, filter, and download Off-network fees in the AdminPortal.

How to view failed transfers
Jul 7, 2022
demo

This demo will demonstrate how to view failed transfers.

Admin Portal - Admin

How to show brand representation in the Admin Portal
Jul 6, 2022
demo

This demo will teach you how to navigate the Admin Portal to the Branding page, and also how to update the colors to match the Financial Institution's brand.

How to set institution limits
Jun 27, 2022
demo

This demo will show you how to set institution limits for your users.

How to give user access in the Admin Portal
Jul 5, 2022
demo

This demo will teach others how to add and review actions of administrative users in the AdminPortal.

How to view users action logs
Jul 6, 2022
demo

This demo will show you how to view user actions as they occur in the Admin Portal.

How to brand your mobile banking app
Jun 15, 2023
demo

How to brand your mobile banking app to showcase how your institution

Admin Portal Help

How to navigate and utilize the FAQs
Jun 30, 2022
demo

This demo will show you how to locate and utilize FAQs to answer a plethora of different inquiries your Financial Institution may have.

How to report an issue through the Admin Portal
Jun 29, 2022
demo

This demo will show you how to report an issue through the AdminPortal

Q2 User Guide

How to send payments
Oct 26, 2022
demo

A short demo explaining how to send payments, with an example of an off-network text transfer, and how the recipient receives off-network payments.

How to check transfer history
Oct 28, 2022
demo

How to navigate to the transfer history and check recent transfers and payments.

How to edit default receiving accounts
Oct 28, 2022
demo

How to navigate to the default receiving accounts page and edit the default receiving accounts.

Neural Payments Fraud Engine

How to create fraud rules
Oct 23, 2023
demo

This demo will explain how to create fraud rules using our fraud engine, Synapse!

How to view and edit fraud rules
Oct 23, 2023
demo

This demo will explain how to view and edit fraud rules that you have created using the Synapse fraud tool.

How to view fraud reporting
Oct 23, 2023
demo

This demo will explain how to view the reports created by the Synapse fraud engine.

How to add users to the exclusion list
Oct 23, 2023
demo

This demo explains how to add users to the exclusion list to prevent fraud users from repeatedly attacking your institution using the same email/phone number.

Videos

Overview of Neural Payments Fraud Engine
Aug 10, 2023
video

The video provides an overview of our Neural Payments Fraud Engine, designed to empower financial institutions in detecting and reporting fraudulent activities more effectively. With an array of customizable fraud rules, your institution can set specific criteria based on various 'triggers' to identify and combat fraud, ensuring enhanced protection. Furthermore, using the Search screen, you can easily locate individual users and modify the fraud rules tailored for them.

Reporting Fraud in the Admin Portal
Dec 4, 2023
video

Employees of financial institutions are empowered to report individual transfers as of fraud within the AdminPortal! Neural Payments equips AdminPortal users with the capability to add context concerning a transfer, such as identifying it as originating from a first-time sender or indicative of an account takeover. Additionally, personnel within financial institutions are able to undertake additional measures, including suspending the sender and/or incorporating them into the exclusion list.